Communication Software Comparison of 10 Communication Tools Side by Side

10 products

Communication software covers team chat, business phone systems and bulk messaging to customers. A business usually needs more than one: internal chat for the team, a cloud phone or SMS tool for customers, and messaging that complies with US consent rules. Compare per-user or per-message pricing, number porting and integrations with your CRM.

Sell Communication software? Get listed from $24 a month or feature it at the top of this category from $299 a week.

10 Communication products

WABulkSend

WABulkSend

Communication

WABulkSend enables businesses to send bulk WhatsApp messages efficiently, facilitating mass communication with customers, clients, and contacts through the world's most popular messaging platform. The platform allows organizations to send personalized messages at scale, schedule campaigns, and track delivery and engagement metrics. WABulkSend maintains compliance with WhatsApp's business policies while enabling businesses to reach large audiences through personalized messaging. Marketing teams can execute WhatsApp campaigns, customer service departments can send updates and notifications, and businesses can maintain engagement with their customer base through the messaging platform customers prefer. The tool helps organizations leverage WhatsApp for business communication without the limitations of manual messaging.

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F

Flotype

Communication

Flotype Inc. is a venture-backed company building a suite of enterprise technology for real-time messaging. Flotype takes a unique approach by building developer-friendly technologies focused on ease-of-use and simplicity, while still exceeding enterprise-grade performance expectations. Flotype licenses enterprise-grade middleware, Bridge, to customers ranging from social web and software enterprises to financial and fleet management groups. Other offerings include NowJS, a free, open-source framework, for developers seeking real-time interactivity on Node.js and JavaScript browsers. NowCluster is available for companies seeking scalability and reliability for NowJS applications. Established in 2010 and based in Berkeley, California, Flotype is venture-backed by Andreessen Horowitz, Ignition Partners, InterWest Partners, and Salesforce.com.

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How to Choose Communication Software

What US business buyers compare before they pay for Communication software, so you can narrow the list above to two or three to trial.

1

Internal or customer facing

Team chat, business phone and customer messaging tools solve different problems and are priced differently.

2

Per-user versus per-message pricing

Phone systems bill per user, while bulk messaging bills per message or contact.

3

Compliance

Business texting in the US requires opt-in consent and carrier registration for sending numbers.

4

CRM integration

Logging calls and messages to the customer record keeps sales and support in sync.

Communication Software Questions Buyers Ask

Short answers to the questions that come up while comparing Communication products. Open any profile above for pricing, reviews and alternatives.

Which business phone system is best for a small business?

Most small businesses choose a cloud phone system that runs on existing mobile phones and computers, includes a business number, voicemail and call routing, and logs calls to their CRM. Compare per-user pricing and whether texting is included.

Is bulk messaging to customers legal in the US?

Bulk messaging is legal in the US when recipients have given consent and you follow carrier and TCPA rules, including clear opt-out instructions. Choose a messaging tool that records consent and handles carrier registration for your sending numbers.